Transforming healthcare together: Lessons from the Southwest London ear health pilot

Hear from colleagues behind an ear health pilot which is helping to bring care closer to home and reduce patient waiting times.
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General information

22 May 2024 12:00 - 13:00 GMT
Open to all


  • Sy Ganesaratnam
    Dr Sy Ganesaratnam
    GP Clinical Director for East Merton PCN
  • Headshot of Amit Patel
    Amit Patel
    Chief Executive Officer, Community Pharmacy South West London
  • Headshot of Aditi Shah
    Dr Aditi Shah
    GP and Clinical Lead for the South West London ENT Clinical Network

Join the Primary Care Network's spotlight session on the South West London ENT Clinical network's ear health pilot, the first of its kind which is ensuring there is equitable access to earwax and hearing health services across south west London.

The current system's long wait times for earwax removal highlighted a gap in service delivery, with increased demand on primary and secondary care. To address this, the pilot was launched to show the value of pharmacies in supporting the delivery of health care within local communities. The pilot has been highly successful so far, attributed to the collaborative efforts and dedication of pharmacy teams. Several patients have experienced immediate benefits, such as improved hearing, and many have been discharged back to their GP without further intervention.

The pilot demonstrates the potential for pharmacies to serve as clinical settings, providing timely interventions and reducing the burden on hospitals and GP practices.

During the webinar you'll be able to find out more about the pilot objectives, key achievements, statistics, success stories and much more. There will also be focused discussion particularly around potential barriers and solutions for broader implementation as well as an open floor to ask questions. 

Chair: Dr Sayanthan Ganesaratnam

Speakers: Amit Patel, CEO of Community Pharmacy Southwest London and Dr Aditi Shah, GP and Clinical Lead for the South West London ENT Clinical Network, and Clinical Lead for the South West London ENT Network and for Planned Care in Merton and Wandsworth.

This session to open to everyone. Book your place. 

Not a member but would like to find out more? Learn about membership.

Please note, there will be members of the media in attendance on the webinar. 

We will use Microsoft Teams to run this meeting. As such, by joining this event, your name and email address may be visible through Microsoft Teams to other members of the network. This is functionality of Microsoft Teams we cannot alter. By signing up to this event you are consenting for your data to be visible in this way. Please note, during the meeting you may be able to turn off your camera and alter your name. This session will be recorded and may be subsequently made available on the app for members to view.