Publications

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Patient-initiated follow up

PIFU is an appointment process that helps hospitals manage capacity and puts patients in control of making appointments, when they need them.

10 November 2023

Patient-initiated follow up infographic

This infographic outlines how to develop a patient-initiated follow up (PIFU) appointment process that's inclusive and addresses health inequalities.

10 November 2023

Dilemmas

The dilemmas of system and trust leadership, and how leaders must confront them to harness improvement.

31 October 2023