GP contract and online consultation tools – best practice guidance
Explore best practice, case studies, and expert guidance to implement and use online consultation tools ahead of the October 2025 deadline.
Speakers
From 1 October 2025, as part of the 2025/26 GP contract changes, all practices will be required to have online consultation tools switched on throughout core hours. To support this, we’ve been running a joint webinar series with NHS England showcasing best practice, case studies, and guidance from localities who have successfully implemented and use online consultation tools.
In our final session, Chris Nortcliff, GP at Cornbrook Medical Practice and CCIO and Digital Lead at Greater Manchester Primary Care Provider Board; Jake Cooke, Chief of Strategy and Partnerships at LLR Patient Locally; Jennie Caukwell, Business Partner at Castle Medical Group; and Rosalind Tandy, a GP at Unity Healthcare will join us to share insights on implementing online consultation tools.
There will also be an opportunity to ask questions, discuss support options and to work through any implementation issues.
The session will take place on Microsoft Teams and will be recorded for sharing within our app for Primary Care Network members as well as the PCNs and Practices Support Hub workspace on Futures. As such, by joining this event, your name and email address may be visible through Microsoft Teams to other members of the network. This is functionality of Microsoft Teams we cannot alter. By signing up to this event you are consenting for your data to be visible in this way. Please note, during the meeting you may be able to turn off your camera and alter your name.
