Corporate publication

Grievance Policy and Procedure

A framework for dealing with all types of grievances.

1 September 2022

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About this policy

This procedure applies to all employees of the NHS Confederation on all company premises or in other premises. It provides a framework for dealing with all types of grievances.

The organisation has a separate guidance document outlining how to raise concerns relating to the Public Interest Disclosure Act 1998, (PIDA) However, where the employee is directly affected by the matter in question, or where they feel they have been victimised for an act of whistleblowing, they may raise the matter under this grievance procedure. Employees who are dissatisfied with action carried out through another policy, for example the disciplinary policy, have the right to appeal under that specific policy.

Employees can use the grievance policy if they feel the behaviour or process which led to the action being taken was unfair. We have a separate procedure for initially raising concerns which relate to bullying and harassment. If you raise a grievance informally and feel that attempts to resolve the issues informally have not been successful, you should raise the matter under the first formal stage of the grievance policy as outlined in the organisation’s dignity at work policy.

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