Capacity and performance

Supporting our members to address the challenge of NHS waiting time and other performance targets.
An NHS sign on the side of a building.

The NHS has worked tirelessly to support the country in response to COVID-19, but the pandemic has impacted on all aspects of its care, with elective and diagnostic activities among those services that have been most disrupted. This has led to a considerable backlog of people waiting for NHS treatment.

The sustained impact of the pandemic will leave a backlog of care in excess of anything seen over the last decade. Rapidly rising demand for services is now being experienced across all parts of the health system, and the NHS faces a long road to recovery.

At the same time, NHS organisations are working more effectively together to meet the challenges of addressing the backlog, using new technology and innovative approaches to service delivery to improve patient care.