NHS Confederation responds to new data showing GPs receiving millions more online consultation requests

Responding to new NHS England data showing patients are submitting more online consultation requests to GP practices, Ruth Rankine, primary care director at the NHS Confederation, said:

“It is great to see general practice embracing the digital agenda to improve access for patients and manage increasing demand, including the wider use of online consultation systems.

“Patients are clearly now using these systems to access the care they need in greater numbers, and we are already hearing from members that online bookings are helping to address the 8am rush for appointments.”