AI adoption

We are at the forefront of supporting NHS communications professionals to take advantage of the opportunities offered by AI, as well as how to mitigate the risks.

The NHS Communications AI Taskforce is delivered in partnership with the NHS Confederation’s communications team, which in turn leads HealthCommsPlus’ AI work.

We are involved in several initiatives, including supporting the development of:

• A National Operating Framework: This will develop comprehensive guidance that defines goals, priorities and standards for AI use in NHS communications.
• NHS Communications AI Network: We have set up a collaborative network where professionals can share insights and approaches to improve AI-enabled communications. The network launches in late June 2025 and will meet quarterly. 
• Other developments include the creation of an Ethics Framework, an Innovation and Training Hub and a Monitoring and Evaluation System. We will be taking forward a training programme to support NHS communications professionals in summer/autumn 2025.

We are here to support in-house teams to incorporate AI into their communications activities and workflows, through identifying the best use cases and tools that can enhance performance and deliver efficiencies. 

If you would like to discuss this further, please email us or contact Daniel Reynolds.

Further information about this and other ways in which we support NHS communications professionals can be found on the NHS Confederation website.