Delivering neighbourhood level integrated care in Luton

Overview

This case study forms part of a series published as part of this Neighbourhood Integration Project.

This case study focuses on the successful introduction of system-wide collaborative models of care in Luton. This began as a six-month pilot in October 2018 and is now moving towards business as usual. 

Key learning

• For successful transformation to take place, strong relationships, a sense of common purpose and transparency must be shared between the project partners.
• The concept of integration and its value must be articulated at all levels – tactical as well as strategic – and to all partners in order for it to succeed.
• Leaders need commitment, drive and resilience – and must model the courteous, cooperative and empathic behaviour they would wish to see in their staff teams.