Senior Programme Support Officer - Medical Pay and Workforce

As a Senior Programme Support Officer you will support the delivery of programmes related to national negotiations/discussions on NHS pay and T&Cs.
  • Leeds with occasional travel to London (currently working from home until further notice), with agile working. Specific arrangements will be discussed on appointment.

  • Full time, permanent (flexible working considered)

  • £27,045 - £29,170 per annum

About the role

As a Senior Programme Support Officer within the Medical Pay and Workforce Team designated, you will support the delivery of dedicated programmes related to national negotiations/discussions on the reform of pay and terms and conditions of service for NHS doctors and dentists as well as medical education, quality and standards and medical workforce supply.

You will:

  • engage with employers to identify their views on key policy developments relating to education and training, quality and standards and medical workforce supply
  • assist team members to co-ordinate and provide the secretariat for national negotiations and discussions with trades unions
  • support employers to understand and implement national policy and contractual obligations.

About you

We would love to hear from you if you have:

  • Strong experience of supporting formal meetings with multiple stakeholders, including minute taking, agenda planning and drafting papers 
  • Ability to establish effective working relationships with colleagues and external bodies
  • Excellent writing and problem-solving skills and the ability to summarise complex information in simple language
  • Excellent organisational and planning skills
  • Understanding of HR and employment relations issues

About us

The NHS Confederation is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our staff networks and a staff forum.

The NHS Confederation is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to support a work life balance and take care of employee health and wellbeing.

You will receive an excellent benefits package, including 30 days annual leave (plus bank holidays), pension scheme, cycle to work scheme, salary sacrifice schemes and travel season ticket loans.


    • Overseeing and providing high quality secretariat support for national meetings of employer and trades union representatives. This includes preparing agendas, drafting meeting papers, taking minutes, following up actions and completing delegated projects as required.
    • Engaging with employers and supporting them with responding to new challenges and national policy changes. This includes gathering good practice examples and understanding the challenges that employers are currently facing.
    • Researching and developing key resources to support employers in delivering these changes. This involves drafting guidance and case studies and working with our communications team.
    • Working with other team members to plan and facilitate our regular events for our employer networks, such as the Contract Experts Group and the Guardians of Safe Working Hours group.
    • Ensuring that effective and timely communications are delivered to employers about latest developments in our work. This could involve drafting web content, scheduling social media posts or providing updates at network meetings.
    • Responsibility for answering queries from employers from our mailboxes in an accurate and timely way, providing excellent customer service. You will understand any problems, signpost to relevant online information and escalate within the team where appropriate.
    • Responsibility for the maintenance of the medical pay & workforce section of the NHS Employers website. This will involve amending and updating the website as required.


    1. Some understanding of NHS workforce and the political and policy issues currently affecting the NHS
    2. Knowledge of HR and employment relations issues
    3. Some knowledge of contractual terms and conditions of service and their application
    4. Experience of working in teams
    5. Experience of supporting the smooth running of meetings with multiple stakeholders
    6. Able to work independently
    7. Effective management of workload and ability to work to tight deadlines
    8. An understanding of how social media can be used to support the delivery of organisational goals
    9. Good IT skills and an excellent knowledge of MS Office packages
    10. Good problem-solving skills
    11. Ability to establish effective working relationships with colleagues and external bodies
    12. Good oral and written communication skills
    13. Good presentation and networking skills
    14. Ability to effectively summarise information.
    1. Experience of working in an NHS HR / medical staffing environment
    2. Experience of engaging with trades unions
    3. Knowledge and some understanding of wider health service developments
    4. Negotiating/influencing skills
    5. Project management skills

To apply

Please complete the application form. Please note we do not accept CVs. If you require the application form in another format please contact

Completed application forms should be emailed to

For an informal discussion about the post and the NHS Confederation before applying please contact

Application deadline: 10th October 2021 (23:59)

Interview date: 20th October 2021

All applications must be received by 11.59pm on the day of the closing date unless specified. If your application is late, for whatever reason, there is no guarantee that we will be able to consider it.

Due to the high volume of applications we receive we are unable to respond to each applicant in person. Therefore, if you have not heard from us within three week of the closing date, your application has not been successful.