NHS Vale of York Clinical Commissioning Group: Reducing hospital admissions among high users of urgent care

14 / 06 / 2017

NHS Vale of York Clinical Commissioning Group identified that a large percentage of A&E contact in the area is avoidable. The CCG resolved to tackle the issue head on through work that aligned with local sustainability and transformation plans and its system-wide collaboration with partners.

NHS Vale and York CCG introduced Proactive Health Coaching, a unique collaborative delivery structure that brings together the CCG, a private partner, the hospital trust, community partners and an independent evaluator. It is widely used in Sweden.

The initiative is a telephone-based health management service that improves patient health and quality of life, while ensuring that healthcare resources are spent as efficiently as possible.

In partnership with Health Navigator and York Teaching Hospital NHS Foundation Trust, the CCG delivered an effective preventative strategy for identified patients that simultaneously provides better care for patients and reduces stress on A&E departments.

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