Birmingham Community Healthcare NHS Foundation Trust: Improving the patients complaints process

14 / 06 / 2016

Staff in the specialist rehabilitation service at Birmingham Community Healthcare NHS Foundation Trust were keen to improve the way in which they handled patient complaints.

The aim was to ensure a more timely personalised process that focused on identifying issues and resolving complaints more quickly, as well as ensuring the service could learn from these instances to help drive improvements in patient care. 

The team was also keen to enable clinicians, who understand and are closest to the care being delivered to patients, to take a more active role in the complaints process. 

Latest Tweets

Latest Blog Post

Implementing the NHS Long Term Plan is a matter of local translation | Michael Wood

16 / 1 / 2019 2.25pm

Much will be written in the coming weeks and months about how the new NHS Long Term Plan is regarded nationally by the various parts of the health service – from think tanks to membership bodies to Royal Colleges. What is perhaps more important, explains Michael Wood, local growth advisor at the NHS Confederation, is how it is seen on the ground by external, local partners. After all, there isn’t much the NHS can achieve in the plan that doesn’t need their support, resources or input

Why Register?

Great reasons to register with NHS Confederation

  • Access exclusive resources 
    Access member-only resources and tailor member benefits and services
  • Personalise your website
    Select topics of interest for recommended content
  • Comment and recommend
    Rate and share content with colleagues
  • Never miss a thing
    Register now to keep your finger on the pulse of the NHS Confederation

Log In

To book events and access member only content you need to register with us.  This only takes a moment via our registration page. If you have already registered login using your email address and password below.