Experiencing special measures: the leadership challenges and lessons learned

Johnny Marshall at conference

14 / 10 / 2014

Director of Policy, Dr Johnny Marshall talks to George Eliot NHS Trust on their experiences of being in ‘special measures’ the challenges they faced and what they did to turn the trust’s performance around.

In July 2013, Prof Sir Bruce Keogh published the final report of his review of 14 hospital trusts with persistently high mortality rates. The Secretary of State responded to this report by placing 11 trusts into ‘special measures’, including George Eliot Hospital NHS Trust in Nuneaton.

Recorded on 16 September 2014, this podcast brings together Kevin McGee, who was Chief Executive of the trust at the time and Claire Campbell, Director of Governance, to talk to Dr Johnny Marshall about what they did and what they learnt from this difficult time.

It’s a candid discussion about maintaining morale within the organisation, the importance of leadership and the challenges in implementing change.

The George Eliot Hospital NHS Trust was removed from special measures in July 2014 and a recent report one year on highlighted that this was because:

  • the trust had responded very positively to the Keogh findings describing them as a ‘wake-up call’;
  • the trust had already achieved a CQC rating of good overall;
  • Managers and clinicians are well-aligned on the improvement agenda and reported that the ‘buddying’ arrangements had been very positive.

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