Feeling better? Improving patient experience in hospital

05 / 01 / 2011

Understanding and improving how patients experience their care is a key component to successfully delivering high-quality services that are based on their needs.

This report looks at what we know about improving patients’ experiences of hospital care and shares the approaches of both UK and USA hospital providers that have made significant progress in providing services that are truly patient-centred.

It also details emerging evidence that hospital boards can achieve better outcomes across their whole organisation when patient experience is a priority.

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