22 / 02 / 2010
This report says that patient and public engagement (PPE) must become integral to the operation of every NHS organisation.
The heart of the matter: patient and public engagement in today's NHS asks questions about the future of PPE in an ever-changing NHS and sets out:
- what good engagement looks like
- the legal framework for PPE
- the importance of having a culture of engagement
- where the NHS has got to on PPE
- how Local Involvement Networks (LINKs), membership schemes and working with local government contribute to PPE.