The heart of the matter: Patient and public engagement in today's NHS

22 / 02 / 2010

This report says that patient and public engagement (PPE) must become integral to the operation of every NHS organisation.

The heart of the matter: patient and public engagement in today's NHS  asks questions about the future of PPE in an ever-changing NHS and sets out:

  • what good engagement looks like
  • the legal framework for PPE
  • the importance of having a culture of engagement
  • where the NHS has got to on PPE
  • how Local Involvement Networks (LINKs), membership schemes and working with local government contribute to PPE.

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