Guidance

Dignity at Work Process

A process to manage complaints of bullying and harassment in the workplace.

1 September 2015

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This procedure for handling conflict in the workplace is aimed at both managers and staff. A procedure such as this is constantly under review and its revision is positioned within a wider project which has the working title of the “common principles project”.

This is a different approach with a focus on how organisations enable difficult conversations to take place and where concerns which are held can be raised as a matter of course and through the normal communication processes. Above all the focus will be on development and support for line managers to ensure that the right environment is in place so that staff feel that issues and concerns can be raised and that they will be listened to. The project is also looking at how conflict management in general is currently addressed so as to avoid unnecessary escalation with less focus on the process and more on achieving satisfactory outcomes