Responding to the NAO’s report Digital transformation in the NHS, Dr Layla McCay, a director at the NHS Confederation, which represents organisations across the healthcare sector, said:
“This report was written before the pandemic but is a useful reminder that we have a confused national picture and that we have simply not invested enough into the health and care sector’s digital infrastructure.
“The last two months has seen a digital revolution in the NHS which has brought in widespread virtual consultations, more electronic prescriptions and sharing records like never before.
“The universal cry from hospitals, community and mental health services and GP practices is that we must not return to where we were before COVID-19. Instead we must reset the way we think about health and care in the UK, including embracing this digital transformation, and move to where we want to be to improve services for patients.”