Communications and membership manager

Work closely with senior NHS leaders across clinical commissioners and integrated care systems.
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  • Flexible but easy access to London will be essential, as will occasional travel to Leeds.

  • Permanent and full time. We are open to considering more flexible working options (e.g. working a minimum of four days per week).

  • £36,150 (FTE) – plus £4,000 London Allowance if applicable

About the role

You will support the operational delivery of a high-quality communications service for our membership networks for CCGs (NHS Clinical Commissioners) and integrated care systems. This includes supporting the delivery of communications strategies for the two networks and ensuring activity is planned, delivered and evaluated to high standards.

Your time will be split evenly across the NHSCC and ICS networks, where you will be the operational communications lead for both networks. You'll link in with communications experts in the wider department to ensure our CCG and ICS members receive high-quality communications and advocacy on their behalf. Creating excellent working relationships with CCG network colleagues and members of the network’s board, as well as their equivalents working in the ICS Network, you will provide expert communications advice and support to the leaders of both networks.

You will also work closely with communications staff in stakeholder bodies such as the Department of Health and Social Care, NHS England and NHS Improvement and in wider stakeholder organisations such as royal colleges, trade bodies, think tanks and patient charities.

The role is part of the external affairs unit, which sits within our communications and membership operations directorate. The external affairs unit is responsible for managing our public profile, member communications and strategic relationships, supporting the organisation to influence nationally on behalf of its members. The unit brings together mainstream media relations, national stakeholder engagement, parliamentary and Government relations, social media delivery, member communications and planning. As such, you will be expected to form part of the press office on-call rota alongside other colleagues in the team, for which an additional allowance will be provided.

  • Responsibilities for the role include:

    • Develop communications plans for NHSCC and ICS Network reports, events and other activities.
    • Write, develop, and approve content for NHSCC and the ICN Network’s proactive and reactive communications channels, including the website, social media accounts and member bulletins.
    • Contribute to the operational delivery of public affairs, media and stakeholder management activities for the NHSCC and ICS Networks, working closely with others in the external affairs team to coordinate activity.
    • Working with and supporting the external affairs team on handling media enquiries, drafting and clearing reactive and proactive lines, and briefing spokespeople for NHSCC and the ICS Network. Ensuring NHSCC and the ICS Network has clear, consistent external facing lines on all major issues that are of relevance to NHSCC and ICS members.
    • Organise, manage and facilitate sessions at national and regional events to engage with a wide range of audiences, evaluating effectiveness and providing follow-up communications. This will include providing support to our flagship annual conference, ConfedConference.
    • Maintain and develop communication admin processes including contributing to our forward planning grid.
    • Procure the services of and liaise with third party suppliers such as photographers, designers, printers etc.
    • Represent NHSCC and the ICS Network at events and meetings, including deputising for the Assistant Director of Communications (NHSCC and ICS) as needed.
    • Contribute to project budget management for NHSCC and ICS Network communications activity.
    • Participate in cross-organisational teams established in our organisation to implement specific policy influencing, project delivery, income generation or communications projects/campaigns.
    • Form part of the on-call rota for media enquiries outside of normal business hours, which is shared across the external affairs unit.
    • Deputise for the Assistant Director of Communications, as required.
    • There will also be ad hoc tasks and activities appropriate to the scope and grade of the role.
    • Minimum five years’ experience in a communications role and an interest in health policy.
    • Excellent written skills – drafting communications products that appeal to different audiences and make complex topics easy to understand.
    • Experience of stakeholder engagement and stakeholder mapping.
    • Experience of maintaining and updating websites and working with email newsletters.
    • Project management skills, and experience of supporting the management and delivery of projects.
    • Strong interpersonal skills, including when dealing with senior individuals.
    • Excellent organisational skills with a strong attention to detail, an ability to reprioritise work at short notice, as well as work under pressure and meet deadlines.
    • Ability to use initiative and work independently, as well as part of a team.
    • Excellent IT skills (including MS Word, Outlook, Excel and PowerPoint), and a working knowledge of CRM systems


    • Prior experience in a communication role and demonstrable interest in health policy.
    • Experience of providing tactical communications advice to internal colleagues.
    • Experience of working in partnership with external stakeholders.
    • Project management skills, and experience of supporting the delivery of projects. Including events.
    • Experience writing for multiple audiences in both digital and traditional publishing formats.
    • Marketing experience with an ability to segment audiences to tailor messages appropriately.
    • Experience of working under pressure and meeting multiple deadlines.
    • Flexible and able to reorganise and reprioritise work at short notice, using own judgement and initiative.


    • Educated to undergraduate degree level or equivalent
    • Knowledge and expertise in communications planning and delivery, media relations and stakeholder engagement.
    • Expertise in the development of communications products i.e. lines to take, briefing packs, draft press releases, draft articles and content for both internal and external comms channels.


    • Excellent IT skills (including MS Word, Outlook, Excel and PowerPoint), and a working knowledge of CRM systems.
    • Excellent interpersonal skills and confidence, including when dealing with very senior individuals.
    • Proven problem solving skills – ability to find solutions and seek support from colleagues.
    • Excellent written skills - writing lines, briefs and articles that make complex topics easy to read.
    • Excellent organisational skills with a strong attention to detail.
    • Ability to work on own, as well as part of a team


    • Willingness to be flexible and to contribute in a variety of practical, hands-on and creative ways to the success of a new organisation.
    • The ability to travel occasionally to meetings, events and other office locations.
    • Strong team worker.
    • Reliable and conscientious with excellent time keeping.
  • Experience

    • Experience of working in a membership organisation, ideally in health.
    • Experience of working in a communications role in a public policy environment.
    • Experience of working in the health or a related sector.
    • Project management experience, with knowledge of systems and processes.


    • Project management experience, with working knowledge of systems and processes.
    • Experience of using a large contact database. Updating and pulling off member data when required.
    • Prior use of email platforms such as Dot Digital or MailChimp, and content management systems.
  • Health and Safety At Work Act

    You will be required to take reasonable care for the safety and health of yourself and others who may be affected by their acts and to promote/ maintain health and safety measures.

Apply now

Complete the application form and tell us why you are applying for this role.

Our application guide will help you make the most of your application. 

Please note we do not accept CVs. If you require the application form in another format please contact us

Completed application forms should be emailed to

If you would like an informal discussion about the role before applying, please email Paul Cooney

Application deadline: 13th June 2021 (midnight)
Interview date: W/C 21st June 2021

All applications must be received by 5.30pm on the day of the closing date unless specified. If your application is late, for whatever reason, there is no guarantee that we will be able to consider it.

Due to the high volume of applications we receive we are unable to respond to each applicant in person. Therefore, if you have not heard from us within three weeks of the closing date, your application has not been successful.