Who knows best when it comes to emergency hospital admissions? | Jon Glasby

Jon Glasby

Healthcare services are missing a major trick when it comes to emergency hospital admissions, writes the University of Birmingham’s professor Jon Glasby. Following an in-depth study into preventing avoidable admissions, he reveals all about what the research found.

Whenever there is significant pressure in acute care, a common response is for us to question whether all the people currently in hospital (often frail older people) really need to be there in the first place – or whether they could have been cared for in alternative settings had such services been available at the point of admission.  

Some media accounts even quote estimates of the number of beds we could save, and research over time has sought to calculate the rate of ‘inappropriate admission’ (a horrible phrase which should banned).  

Incredibly, our research into older people’s experiences of emergency admissions found that almost none of these previous studies have engaged meaningfully with older people themselves, and that few seek to involve front-line staff in such debates.

We talked to just over 100 older people with recent experience of emergency admission in three contrasting case study sites, and met with front-line staff from a range of different professional backgrounds. 

Only nine of these older people felt that hospital was not the right place for them, and even these people seemed very unwell at the time of admission. None of the GPs or hospital doctors who took part felt that these admissions (or any other admission in our sample) were ‘inappropriate.’  

Contrary to media stereotypes, some older people may even have delayed seeking help in a crisis through fear of being a burden on scarce NHS resources, potentially jeopardising their health through a desire not to be admitted if they could possibly help it.

In our experience, we are missing a major trick by not engaging directly with older people and their families.  Not only is this wrong at a time when services state their commitment to the principle of ‘nothing about me without me,’ but it is also a waste of precious expertise.  
By definition, older people are the only people with a longitudinal sense of how their health has declined, how services responded when they sought help, how their subsequent admission took place and what happened next.  No matter how well trained or technically skilled, health and social care professionals tend to know the person only from the moment they walk in the front door, and we miss significant insights as a result.  

In addition to challenging traditional assumptions about older people’s use of hospital beds, participants in our study raised a series of key issues for policymakers, local leaders and practitioners trying to develop more preventative approaches.  

During the course of their interviews, they talked about the central importance of their GP and the ambulance service as key figures that older people look to before being admitted, as well as the importance of advice from family and friends.  

Several older people had also experienced recent appointments or hospital stays, but felt that they hadn’t been sufficiently listened to, with staff focusing only on the presenting problem and missing an opportunity to get it right first time – only for a subsequent admission to occur in a crisis.  

Family members of someone with dementia also felt that some health services are not set up to work well with people with dementia and that social care support is currently insufficient.  

Above all, older people distinguished between ‘appropriate/inappropriate admissions’ (debates about whether a hospital admission was needed or not at that particular moment in time) and ‘preventable admissions’ (recognising that an ‘appropriate’ admission could still be prevented by earlier action to stop someone’s health declining to the stage where an admission is required). This seems a much more sophisticated notion of prevention than is present in many of our current debates – and is an insight that only came from older people themselves.

Some of the lessons learned have since been captured in a good practice guide which has been sent out to every hospital trust, clinical commissioning group and director of adult social services in the country,  as well as via a ‘social care TV’ video summary.  

However, the key message is that older people have a key role to play in understanding the causes of emergency admission and possible alternatives – and we neglect this expertise at our peril.

Jon Glasby, professor of health and social care and head of school of social policy at the University of Birmingham, on behalf of the Who Knows Best project team (Rosemary Littlechild, Rachel Thwaites and Nick Le Mesurier).

The research was funded by the NIHR Research for Patient Benefit Programme (PB-PG-0712-28045). The views expressed are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health. 

NIHR logo

About the study

In total, the study interviewed 104 older people or their families within four to six weeks of their emergency admission and sent surveys to these people’s GPs and a hospital-based doctor (with a total of 45 responses). 

The research team also reviewed the previous literature in the UK and beyond, interviewed 40 health and social care professionals and explored the stories of some of the older people who took part in focus groups with 22 local front-line practitioners.  

The project was overseen by a national sounding board comprising Age UK, Agewell, the Association of Directors of Adult Social Services, the NHS Confederation and the Social Care Institute for Excellence.  

The research includes a ‘Social Care TV’ video summary, a full research report and a good practice guide, all available on the University of Birmingham website.


Graphic of the 'Who knows best' NHS pathways

Like this post?

Share it on Twitter or leave a comment, below.

Why Register?

Great reasons to register with NHS Confederation

  • Access exclusive resources 
    Access member-only resources and tailor member benefits and services
  • Personalise your website
    Select topics of interest for recommended content
  • Comment and recommend
    Rate and share content with colleagues
  • Never miss a thing
    Register now to keep your finger on the pulse of the NHS Confederation

Log In