NHS Confederation: Web registration FAQs

How do I register to the NHS Confederation's website?

My name isn't on the list of people from my organisation.

My organisation is not listed as a member of the NHS Confederation.

When I try to log in using the password I was sent, I get an error message saying that my details can't be confirmed.

When I try to register using my email address, I get a message saying it has not been possible to authenticate my credentials.

How can I change my password?

How do I register to the NHS Confederation's website?

To register to the NHS Confederation's website visit this page and enter your email address. You will then be able to select your name from the list and, once you’ve submitted your details, a password will be emailed to you. You can change this password to something more memorable once you log in for the first time by updating your user preferences.

I've forgotten my password.

On the login screen, please click on 'forgotten password'. You will be prompted for your email address and the answer to your security question. Your password will be emailed to you.

My name isn't on the list of people from my organisation.

Please fill in your contact details in the form provided, click 'submit', and a password will be emailed to you.

My organisation is not listed as a member of the NHS Confederation.

All member organisations of the NHS Confederation are listed in their membership directory. If your organisation is not listed, please contact the NHS Confederation's membership team on 0844 800 5986.

When I try to log in using the password I was sent, I get an error message saying that my details can't be confirmed.

Please go to /MembersArea/ and try logging in again.
If you still can't log in, you may need to clear your internet browser history and temporary internet files. To do this in Internet Explorer:

on the menu bar, click 'tools', 'internet options'
in the dialogue box that opens, click 'clear history', 'delete temporary files' (this may take some time to complete, depending on how long it has been since it was last done) and 'delete cookies'
close your browser, reopen it and try to log in again.

You may also need to turn off auto-complete. To do this in Internet Explorer:

on the menu bar, click 'tools', 'internet options'
in the dialogue box that opens, select the 'content' tab
select 'personal information', then click the 'auto complete' button
close your browser, reopen it and try to log in again.

If neither of these works, your organisation may be running a proxy server with settings that are stopping the history/cache from being fully cleared, so you are not fully refreshing your browser. Please contact your IT department and advise them of the errors you are receiving. They may be able to help.

If you are still unable to log in, please email us at websupport@nhsconfed.org or telephone us on 0844 800 5986. For information on other browsers, please refer to the software's documentation.

When I try to register using my email address, I get a message saying it has not been possible to authenticate my credentials.

Our system uses the ‘tail’ (domain) of your email address (i.e. @nhsemployers.org) to determine a user's member status. If your email address doesn't have the same domain as we have listed for your organisation, you will not be able to register.

If you are using a personal address or a web mail/ISP email address (i.e. user@btinternet.com) the email address will not be recognised as being from a member organisation. If you have a work-based NHS email, please use this to register. Otherwise, please email us at websupport@nhsconfed.org or telephone us on 0844 800 5986.

If you are using a NHS email address or a work email address, please email us at websupport@nhsconfed.org or telephone us on 0844 800 5986.

How can I change my password?

Once you have logged in using your username (your email address) and initial password (from the confirmation email) you can see your login status at the top-right on every page. There you will also find a link to update your profile. This section will let you change any data we hold for you - including your password and security question.