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• Page headline: Reform of health and social care complaints arrangements
• Page summary: Last year the Government consulted on reforming the current complaints processes for users of publicly funded health and social care in England. A two stage model for complaints handling across health and social care is proposed: first, local resolution and, second, the Health Service Ombudsman, bringing to an end the Healthcare Commission's second
• Page URL: http://www.nhsconfed.org/issues/issues-4096.cfm

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