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• Page headline: Making experiences count
• Page summary: This Department of Health (DH) consultation suggests a two stage model for complaints handling across health and social care: first, local resolution and, second, the Health Service Ombudsman, bringing to an end the Healthcare Commission's second stage for NHS complaints. This mirrors a commitment in Our Health, Our Care, Our Say (January 2006) for
• Page URL: http://www.nhsconfed.org/issues/about-2775.cfm

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