Excellence in the NHS in Wales

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Excellent work is happening every day in Health Boards and NHS Trusts - we are highlighting some of the people and projects that are making us proud of the NHS in Wales. Follow the links to read the full story.


Work complete on new £18m Neonatal Unit at Glan Clwyd Hospital
The new neonatal unit, or SuRNICC will provide a range of new facilities and increased capacity to care for premature and sick newborn babies from across North Wales. Mandy Cooke, Neonatal Services Manager, said: It’s a fantastic unit which will help us provide the very best care for poorly and premature infants, and support a neonatal service we can be really proud of.”
Find out more on the Betsi Cadwaladr University Health Board website.

Children’s passports help ease the way during hospital journey
Children needing cleft surgery in Morriston Hospital are being given a passport to prepare them and their parents for time at the Welsh Centre for Cleft Lip and Palate. Consultant clinical psychologist Vanessa Hammond explained: “We decided to develop the passport and bright ideas cards as a joint project, with us as psychologists working alongside the cleft team nurses, ward nurses and play specialists."
Boris and Doris are part of the fun – take a look at the Abertawe Bro Morgannwg University Health Board website.

New Welsh Language Centre opens in Abergavenny
Aneurin Bevan University Health Board in partnership with St Marys Priory Church and Criw’r Efail have opened a new Welsh Language Centre known as Canolfan y Degwm, in Abergavenny. The Welsh Language Centre will help to improve Welsh-medium services, increase accessibility for the community and provide training courses for staff and people in the community.
Read more about Canolfan y Degwm.

Tracheostomy transformation
Within Cardiff and Vale UHB, approximately 140-160 patients per year require a tracheostomy. The needs of patients frequently cross traditional speciality working boundaries and location and resulting complications can rapidly become serious, especially in the critically ill. Following a successful bid to the NHS Wales Critical Care and Trauma Network, tracheostomy care has undergone a transformation, utilising a multi-disciplinary approach to improve patient care across a variety of clinical specialities. The tracheostomy project is therapy driven and supported by colleagues with the nursing and medical profession.
Find out how this change in care is making a difference at Cardiff and Vale University Health Board.

Hywel Dda UHB nominated in NHS Wales Awards

Hywel Dda UHB has been nominated in the Improving Health And Wellbeing and Reducing Inequalities category and Working Seamlessly Across Organisations category. "To be in the running for two awards is a fantastic achievement and shows that the Health Board is committed to delivering innovative work with our partners that is improving healthcare services for patients across our communities and addressing health inequalities,” said Chief Executive, Steve Moore.
Get more information on the Hywel Dda University Health Board website.

Help for people with mild to moderate mental health conditions in GP surgeries

Hundreds of people have been given help to cope with a range of common mental health problems as part of a programme delivered by Mind practitioners at some surgeries in Cwm Taf. Practitioner Linda Allen, said: “The role of the practitioner is to help people to recognise that they have the power to change the way they’re thinking, which enables them to change their thoughts and behaviours. Quite often they need someone to listen to them and to validate their experience is really affecting their life. The biggest issues we get through the door is anxiety.”
See what the patients and staff have to say on Cwm Taf University Health Board’s website.

Wales hosts European epidemiology course for first time
We hosted the European Programme for Intervention Epidemiology Training (EPIET) vaccinology module which saw Public Health Wales staff teaching and facilitating the module along with experts from across Europe. “We are really pleased to be able to host and help teach this group of epidemiologists and public health microbiologists from across Europe, including sharing our methods and successes in vaccination in Wales,” said Dr Chris Williams, Consultant Epidemiologist and former EPIET fellow and Scientific Coordinator.
What’s EPIET? You’ll find the answer on the Public Health Wales website.

An integrated approach to addressing service user concerns in Powys
The Sage & Thyme model, is helping health and care professionals to work together in Powys across organisational boundaries to respond to the concerns of service users. Sage and Thyme is a mnemonic tool which guides healthcare professionals and care workers through conversations with someone who is distressed or concerned.
Read more about Sage & Thyme and how it is working in the Powys Teaching Health Board area.

Advanced paramedic initiative wins national award

Welsh Ambulance Services’ Advanced Paramedic Practitioner (APP) pilot scheme was recognised in the Leading for the Future category at the All Wales Continuous Improvement Community Awards 2018. Andy Swinburn, Assistant Director of Paramedicine, said: “It’s important now more than ever that we look at new and innovative ways to deliver care for our patients, and the outcomes we’ve achieved to date show this is definitely making a difference.”
Read more about the scheme on the Welsh Ambulance Services NHS Trust website.

Out of Hours Access to Hafan y Coed Gym
The adult mental health physiotherapy team and adult acute mental health nursing staff have embarked on a project to improve access to physical activity at Hafan y Coed.
Find out more about how Cardiff and Vale University Health Board staff and Hafan y Coed Gym are helping people experiencing mental illness.

Practices merger brings extra services to patients’ doorsteps
Cwmtawe patients have a one-stop shop for their primary health care needs, thanks to a new way of working by local GPs. The practice has introduced Telephone First, where patients are assessed over the phone before being referred to one of the health care professionals based at the health centre. “As a result of everything we do here, far fewer people have to go to hospital either as an in or an outpatient,” said office manager Andrea Hamer.
Read more about the new way of doing things on Abertawe Bro Morgannwg University Health Board’s website.

New £1.5m Health and Wellbeing Centre opens for people with dementia
The Centre is based at the Ysbyty George Thomas site in Treorchy and will deliver high quality dementia care to individuals and their families across the South Wales Valleys. Paul Davies, Assistant Director and project lead for Valley LIFE, said: “We are modernising services and moving away from traditional ward care towards excellent and innovative community services and the launch of the new Health and Wellbeing Centre allows us to do just that.”
Take a look at the new Centre on Cwm Taf University Health Board’s website.

Family give thanks for Mum's 'fantastic' mental health care
Two kind-hearted sisters have found a novel way to thank the NHS staff who have been helping their Mum recover from mental health problems – the girls cut a combined 25 inches off their hair to give something back to the mental health services that have been supporting their Mum. “I couldn’t be more proud of my girls for wanting to help other people who are struggling with their mental health. It’s something that means a lot to me and my family as the support I have received has been brilliant,” said Mum.
Read what the girls had to say on Betsi Cadwaladr University Health Board’s website.

New approach to volunteering in Powys
The week of the NHS 70th birthday in July saw the launch of a new volunteering programme in Powys, developed jointly between the Powys Volunteer Centre and Powys Teaching Health Board. The Red Kite Volunteer scheme has developed a team of volunteers who enhance patient experience by assisting the nursing team with tasks such as spending time talking to patients ), helping at meal times, keeping bed areas tidy, and making cups of tea.
Find out more about the Red Kite scheme.




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More excellent people

Find out about some of the excellent people making us proud in the NHS in Wales

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More excellent places

Read more about the excellent places we work in that are making us proud in the NHS in Wales.

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More excellent programmes and projects

These are more of the programmes and projects that are demonstrating excellence in the NHS in Wales.

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