Press release: NHS Confederation comments on Healthcare Commission patient survey
14 May 2008
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Commenting on the Healthcare Commission's survey on adult inpatients, Jo Webber, deputy policy director of the NHS Confederation, which represents 95 per cent of NHS organisations, said:
"It is reassuring to see that overall, more patients are satisfied with the quality of care they receive, and that the majority of trusts are achieving highly in this area. As well as progress in waiting times and team work among staff, the survey highlights areas for improvemen, so trusts can see the lessons they need to learn from others to help deliver a more consistent, high quality of care.
"We should not underestimate the importance of getting the basics right. It is extremely important that patients get the help they need in eating meals and feel staff are available to talk to them about their treatment, as part of a wider package of dignified care. An NHS Confederation debate paper launched next week will highlight how important it is to foster a culture of compassion in the health service, and embed this across all care settings."
ENDS
Notes for editors
- The NHS Confederation represents more than 95% of the organisations that make up the NHS. Its members include the majority of NHS acute trusts, ambulance trusts, foundation trusts, mental health trusts, primary care trusts, special health authorities and strategic health authorities in England; trusts and local health boards in Wales; and health and social service trusts and boards in Northern Ireland.
Contact details
Contact Niall Smith 020 7074 3304 or 07767 770309, Ruth Kennedy 020 7074 3312 or 07884 47 3086, or Ruby Casey-Knight 020 7074 3306 or 07881 957305. For out of hours media enquiries, please call the Duty Press Officer on 07880 500726.