Press release: NHS24

02 Jun 2005

Commenting on the interim report published today on the performance of NHS24, the Director of the Scottish NHS Confederation Hilary Robertson said:   "NHS24 is a member of the Scottish NHS Confederation and so the Confederation will not comment on the detail of the report.  However, the report does raise a number of issues that are relevant across the whole of the NHS.   Expectations can be very high when any new service is launched on the part of those setting up the service as well as those running it and using it.  A vital part of developing a new service is being realistic about its ability to deliver on such expectations and recognising when expectations are unrealistic.   A clear understanding about what support is required to make sure the service achieves what is intended, what risks are involved and how these will be tackled is also needed at the outset. " 

Ends

Notes for editors

1. The Scottish NHS Confederation is an independent membership body representing Scotland's NHS boards and special health boards. We are committed to improving health policy and practice.

Contact details

For further information contact: Donald Crichton on 07775582123

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