12 / 2 / 2013
Mike Farrar, chief executive of the NHS Confederation said:
"Patients must always come first if the NHS is to deliver the best and safest care possible. That is the simple defining principle at the heart of the recent Francis report into events at Mid Staffordshire NHS foundation trust.
"We need to deliver this principle, and we need help to make sure the system is set up in the right way to allow us to do it.
"It is in no one's interest that staff and management have to deal with red-tape that pulls them away from patient care.
"We need to make sure that the whole system - including hospitals, commissioners and regulators - revolves around the patient. We need the Government and policy makers to be alive to the dangers of burdening staff and organisations with overly-bureaucratic systems and processes.
"The NHS Confederation has been calling for action on this issue for some time, and it is very promising that the health secretary is listening to our concerns.*
"NHS organisations have a responsibility to provide the right information so they are accountable to patients and taxpayers. We need Government, regulators, commissioners and providers working together to focus on what is really important and so we can strike the right balance of collecting relevant, useful information which informs and empowers patients and helps improve NHS services."