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Bold and decisive action needs to be taken to respond to poor standards of care 

22/11/2012 
Commenting on the Patients Association fourth annual report of patient stories, Mike Farrar says the detail of the cases are "deeply distressing", and that "bold and decisive action" needs to be taken to respond to poor standards of care.
 

Older lady and carerCommenting on the Patients Association fourth annual report of patient stories, NHS Confederation chief executive Mike Farrar says the detail of the cases are "deeply distressing", and that "bold and decisive action" needs to be taken to respond to poor standards of care.

Mr Farrar said:

"The stories in this report are shocking and deeply distressing. There is no one working in the NHS who will not feel saddened by what these patients and their carers have gone through.

"Our purpose is to care and we need to take responsibility for the issues that really matter to the people who use our services. We should never excuse poor standards of care and we need to take bold and decisive action when we see it happening.

"Improving dignified care is everyone's responsibility, from ward staff right up to board level. It starts by developing the right culture and leadership in an organisation, and that happens by management walking the wards on a regular basis, and by board members encouraging frank and honest feedback from patients and staff.

"There are many organisations doing great work to provide patients with dignified, person-centred care. But we know the NHS needs to do more to get it right for every patient, every time.

"We accept the public's challenge on raising standards, and we accept that the NHS has to do better to deal with these issues. We need a renewed focus on quality of care and the things that matters to patients. We need to ensure that the care provided to every NHS patient is of the standards of the best.

"We will continue to bring together leaders in the health and care home sector through our joint Dignity Commission to learn from good care as well as bad, and help stamp out these shocking examples of poor care."

Notes to Editors

The NHS Confederation represents all organisations that commission and provide NHS services. It is the only membership body to bring together and speak on behalf of the whole of the NHS.

 We help the NHS to guarantee high standards of care for patients and best value for taxpayers by representing our members and working together with our health and social care partners. 

We make sense of the whole health system, influence health policy and deliver industry-wide support functions for the NHS.

Follow the NHS Confederation press office on Twitter @NHSConfed_Press

A full list of NHS Confederation press releases and statements can be accessed on our media page

Contact Francesca Reville on 020 77998633 or Georgie Agass on 020 7799 8637. For out of hours media enquiries, please call the Duty Press Officer on 07880 500726

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Contacts

Francesca Reville
020 7799 8633
Francesca.Reville@nhsconfed.org

Georgie Agass
020 7799 8637
Georgie.Agass@nhsconfed.org

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