Implementing Recovery – Organisational Change (ImROC) uses the methodology developed by the Centre for Mental Health (formally the Sainsbury Centre for Mental Health) summarised in ‘Implementing Recovery: A methodology for organisational change’ (Shepherd, Boardman and Burns, 2010). This is based on structured self-assessment, goal setting, implementation and review, and takes a ‘whole system’ approach.
The project aims to assist 6 demonstration sites improve the quality of their local services to support people more effectively to lead meaningful and productive lives (‘Recovery’). This project provides an opportunity to demonstrate an innovative approach to quality improvement and cultural change across organisations.
Each site will be supported to identify and progress through each challenge using a 3 point scale of ‘Engagement’, ‘Development’ or ‘Transformation’. The 10 challenges:
1. Changing the nature of day-to-day interactions and the quality of experience
2. Delivering comprehensive user-led education and training programmes
3. Establishing a ‘Recovery Education Centre’ to drive the programmes forward
4. Ensuring organisational commitment, creating the ‘culture’; the importance of leadership
5. Increasing personalisation and choice
6. Changing processes for risk assessment and management
7. Redefining service user involvement
8. Transforming the workforce
9. Supporting staff in their recovery journeys
10. Increasing opportunities for building life ‘beyond illness’
Each organisation will receive an individually-tailored support package of expert consultancy, access to specialist, user-led training programmes and materials, and participation in a learning network. This will enable organisations to put a truly person-centred approach at the heart of service delivery with the aim of improving service user outcomes and satisfaction levels with service provision.
Outcomes and Benefits
At a local level:
1. Improved quality of services in terms of their effectiveness in supporting service users – and their carers – on their individual journey of recovery.
2. Improved ‘personalisation’ of support.
3. Improved outcomes for service users in terms of social inclusion (e.g. employment rates, engagement with social networks and community activities).
4. Improved levels of satisfaction with service provisions. (This should give organisations a competitive advantage as we move into an era of greater competitive tendering for services.)
5. Enhanced knowledge and expertise to develop local, user-led training initiatives on recovery awareness and preparation of service users to work as ‘peer specialists’ in local teams.
6. More effective partnership working between relevant local agencies who provide services for people with mental health problems.
7. The creation of a ‘common language’ for discussions between providers and commissioners about recovery, thereby facilitating more effective commissioning and better informed agreements about contracts and performance measures.
At a national level:
1. Information about the most effective methods for producing organisational change in relation to helping services move towards a more ‘recovery-orientation’.
2. The opportunity to influence key organisational and individual level of outcomes which will be of value to regulators (e.g. Care Quality Commission).in future thinking about service standards in mental health.
3. Information to inform future studies on the effectiveness and costs of recovery-oriented services.
The 2 year project begins in January 2011. site selection will take place between October – December 2010. If you are interested in applying to be a demonstration site please read this information document and complete the application form.